A Work Order in Field Service Management (FSM) is a detailed job assignment that outlines the tasks a technician or field agent needs to complete at a customer location. It serves as the central document for managing service requests, ensuring that jobs are executed efficiently and according to company and customer expectations.
Work orders typically include:
Job details – Description of the task, issue, or service request.
Customer information – Contact details, service history, and location.
Technician assignment – The field worker responsible for the job.
Required tools & materials – Parts, equipment, or inventory needed.
Scheduling & deadlines – Expected arrival time and estimated job duration.
Work completion status – Updates, technician notes, and customer sign-off.
With an FSM solution like SIX ERP, businesses can automate work order creation, track progress in real-time, and optimize scheduling—ensuring faster service resolution, increased productivity, and better customer satisfaction.
See also:
What is Field Service Management
Appointments in Field Service Management